Case study, Municipal surplus auctions
Auction consignments documentation the team can actually use
For auction consignments, the team holds a usable operating reference from day one after launch. A colleague covering an absence can find the right person and follow documented steps without reconstructing the project's history.
- ClientCommercial surplus auction company
- RegionDurham, North Carolina
- Team17 staff, one locally managed operation
- Timeline25 working days
- Plan it fitsPaddle, $127 / mo
The climb
From the first problem to what changed
How the commercial surplus auction company in Durham, North Carolina went from where it started to where it is now, one rung at a time.
Starting point
The previous site's knowledge left with its designer. Updating auction consignments information meant guessing or waiting.
The problem
Day to day with auction consignments, nobody internally knew the procedures: who approves, how to request, what to check. Ordinary maintenance waited on one person's diary.
What we built
The handover packages a page inventory, update instructions and a contact list, plus a short guided check of the route to a consignment assessment by the auctioneer. Ownership of consignment terms and collection arrangements sits with a named person and a named backup.
What changed
For auction consignments, the team holds a usable operating reference from day one after launch. A colleague covering an absence can find the right person and follow documented steps without reconstructing the project's history.
What the build used
The pieces of work, as the commercial surplus auction company described them, and where each sits in the website every plan includes.
The pieces of work
- Page inventory
- Maintenance notes
- Backup reviewer
- Form check instructions
- Support contacts
On the feature list
- A client portal from launch dayOne place to request revisions, raise support tickets, send files and message the team.
- Weekly updates and revisions, handled for youNew sales, catalog swaps and results published every week, with 5 revisions a month of any size.
- Websites for municipal surplus auctionsDepartment and category catalog, and the full page set for this sale type.
I judge a project by what happens after launch. The auction consignments documentation means the site survives my holiday.
How long it took
25 working days
25 working days after content approval, including staff review and handover. The commercial surplus auction company runs with 17 staff, one locally managed operation.
Timed from content approval, because that is the part we control. Launch windows on each plan are on the pricing page.
Want the same fix on your own site? On a 30-minute call we show you how it would work for your sales, and which plan fits. Plans from $127 a month.
Book a demoQuestions about this case study
How long did this commercial surplus auction company build take?
25 working days after content approval, including staff review and handover. The team is 17 staff, one locally managed operation, and the clock started once they had approved the content, so the time is ours, not theirs.
Which plan covers this kind of work?
Everything used here (a client portal from launch day; weekly updates and revisions, handled for you) is part of Paddle, from $127 a month, and of every plan above it. The $697 build fee is invoiced only after launch, and changes like these later count toward your included monthly revisions.
Why is the auction house not named?
Client business names stay private on this site. The page names the kind of auction house and its region instead. The quote is from Malcolm Radcliffe, operations coordinator, and is published with their permission.
Does this mean you run the consignment process for us?
No. We are not a licensed auctioneer, bidding platform or escrow provider. We build and manage the website, so consignment inquiries arrive in good shape; the assessment, the terms and every decision stay with your team.
Related lots
More builds like this one
Other case studies from municipal surplus auctions and from builds that used the same work.
Services
The services this build belongs to
- auction website templatesCustom-built starting points for an auction website, adapted to your sale categories rather than a stock theme with a lot list added on.
- auction website designA custom-coded auction website design built around catalog pages, bidder registration and settlement, not a generic template with a lot list bolted on.
Put your own sale on the board
A live walk-through of the site you would get, in about 30 minutes. The $697 build fee is invoiced only after launch, and domain and hosting are included.
Book a demoOr email and a person replies within one working day.